>>> IT_SKILL_TREE
Technical Skills & Support Experience
IT support, troubleshooting, networking, software development, and technical problem-solving
IT Support & Troubleshooting
Technical Support
- Closed 1,200+ support tickets and assisted users with technical issues
90%
Ticket Resolution
- Logging, tracking, troubleshooting, and resolving support requests
90%
Customer Support
- Communicating clearly with users and providing timely issue resolution
90%
Documentation
- Documenting troubleshooting steps, configurations, and resolutions
80%
Systems & Devices
Windows Support
- Windows-based device support, configuration, and troubleshooting
85%
macOS Support
- Supporting macOS users and device connectivity issues
75%
Networked Printers
- Troubleshooting print servers, drivers, and device communication
90%
Hardware & Peripherals
- Supporting printers, workstations, peripherals, and connected devices
80%
Networking Fundamentals
IP Configuration
- Troubleshooting IP addressing and device connectivity
85%
Network Connectivity
- Diagnosing wired, wireless, and device communication issues
85%
Print Servers
- Supporting Windows print services and server-based printing
85%
Root-Cause Analysis
- Identifying recurring infrastructure and connectivity issues
80%
Software & Web Development
C#
- Primary programming language for software, web, and game development
90%
ASP.NET
- Web Forms, Razor Pages, and full-stack web applications
80%
API Development
- RESTful APIs, service layers, and backend functionality
75%
Debugging
- Identifying, testing, and resolving software issues
85%
Database & Development Tools
Azure SQL Database
- Database design, queries, and application integration
75%
Git & GitHub
- Version control, collaboration, and project management
85%
Visual Studio
- Primary IDE for C#, ASP.NET, and application development
85%
Object-Oriented Programming
- Building maintainable applications using OOP principles
85%
Game Development
Unity
- 2D/3D game development and interactive systems
85%
Photon PUN 2
- Multiplayer networking and synchronization
75%
Game Design
- Mechanics, level design, and player experience
80%
1,200+
Support Tickets Closed
6
Skill Categories
83%
Average Proficiency